Operator: Social Synergy AI, trading as HeavyRoutes, ABN 14 921 514 624
Business address: 17 Phar Lap Parade, Karalee QLD 4306, Australia
Contact: info@socialsynergy.io
1. About these terms
These terms govern the HeavyRoutes website at heavyroutes.com and, where presented and accepted during registration or ordering, the HeavyRoutes mobile app, dispatch portal and related services (the Services).
“We”, “us” and “our” mean the operator identified above. “You” means the person using the Services and, where that person is authorised to enter a contract for an organisation, that organisation. An Order is a quote, order form or other written agreement describing the Services you purchase and accepted by both you and us.
We will make these terms available before you enter a service contract. You accept them by agreeing to them during registration or accepting an Order that incorporates them. Simply viewing the public website does not create a paid subscription. Website visitors must respect the intellectual property and acceptable-use provisions that apply to their use, to the extent enforceable under applicable law.
If an Order or separately signed agreement expressly varies these terms, that variation governs the relevant Services. No agreement removes rights that cannot lawfully be excluded. Our Privacy Policy explains our handling of personal information; acknowledging it does not provide blanket consent to optional marketing or device permissions.
2. What HeavyRoutes provides
HeavyRoutes provides software to assist with heavy-vehicle route planning, navigation, restriction review, dispatch, jobs, vehicle and load records, incidents, proof of delivery and fleet visibility. Availability depends on your plan, permissions, supported device, region and enabled features.
HeavyRoutes does not itself transport goods, employ your drivers, issue access permits or grant permission to use a road. Unless expressly agreed, we are not a party to your transport contracts or responsible for managing your transport operations.
Features described as planned, trial or preview features may change before general release. Any trial duration, charges and conversion to a paid plan must be disclosed and agreed before the trial starts. A free trial does not automatically become paid unless you have agreed to that arrangement.
3. Routing, restrictions and safe use
Route suggestions, restriction overlays, warnings, scores, arrival estimates and navigation instructions are decision-support information. They are not a certification that a route is legal, safe, accessible or suitable for a particular vehicle, load or journey.
Map and restriction information may be incomplete, inaccurate or out of date. Coverage varies by region and provider. A route can still be returned when some restriction information is unavailable. A route without warnings, a high score or a completed review does not establish that all restrictions have been checked. Temporary closures, signs, local access rules and permit conditions may differ from the information displayed.
You and your organisation must:
- Enter and maintain accurate vehicle, trailer, load, dimension, mass, axle and dangerous-goods information where relevant, including changes between journeys.
- Check the applicable road authority information, notices, permits, access conditions and current restrictions before travel, and obtain any required authorisations.
- Assess warnings and uncertain or missing information, including loading, delivery access and local exceptions, before proceeding.
- Comply with road signs, lawful directions, road rules, fatigue requirements, load-restraint requirements and other duties applicable to your activities.
- Use the Services safely. Set up or change a journey while safely stopped, and do not interact with a device in a way that distracts from driving or breaches the law.
If guidance conflicts with actual conditions or lawful directions, follow the applicable rules and stop safely if you need to reassess the journey. Offline maps and cached routes may be out of date; route recalculation, synchronisation and live information may need connectivity.
These responsibilities do not transfer or remove any legal duty owed by us or another person, including any applicable safety or Chain of Responsibility duty. They also do not exclude the rights described in section 12.
The Services and support channels are not emergency services. Contact the appropriate emergency service when immediate assistance is required.
4. Accounts and organisation access
You must be legally able to enter the relevant agreement. If you act for an organisation, you must have authority to do so. Provide accurate registration information, keep your credentials secure and notify us promptly if you suspect unauthorised access.
Use an individual account where one is provided. Do not share credentials or bypass invitations, roles, plan limits or security controls. Organisation administrators are responsible for assigning suitable permissions, reviewing access and removing access when a person no longer needs it.
If your account belongs to an organisation, authorised people within that organisation may access operational information associated with it, including job, route, location, incident and delivery records, according to the permissions available in the Services. The organisation may manage your access. Removing your organisation access is different from deleting your account; personal information associated with a deleted account is handled under the Privacy Policy's seven-day deletion period and legal retention exception.
An account does not by itself give you authority to drive a vehicle, act for a customer or approve a route. We may verify account or organisation details where reasonably necessary to protect the Services.
5. Customer information and uploaded material
You retain your rights in information and material you submit, including job records, vehicle information, photos, signatures and incident reports (Customer Content). Third parties retain their own rights.
You give us permission to host, copy, process, transmit and display Customer Content only as reasonably necessary to provide, secure and support the Services, follow your lawful instructions, and meet legal obligations. We may involve service providers for those purposes as explained in the Privacy Policy. This permission continues only as needed for authorised retention and deletion after service termination.
You must have the authority and rights needed to submit Customer Content. Collect and share only what is reasonably needed for the relevant task. Do not falsify signatures, delivery evidence, location records, licences, incident reports or other records.
Organisations must provide appropriate notices to drivers, contractors, customers and recipients, and obtain any consent or other authorisation required for location monitoring, photographs, signatures and the use of personal information. Workplace monitoring requirements can depend on where a person works. Accepting these terms or granting a phone permission does not replace those requirements.
Keep copies of records needed for your operations or legal obligations. This does not reduce any backup, security or record-handling responsibility we have agreed to or owe by law.
6. Acceptable use
You must not use the Services to:
- Break the law, infringe another person's rights, harass people or conduct unauthorised surveillance.
- Access another organisation's information or another user's account without authority.
- Introduce malware, interfere with availability, defeat security or usage controls, or conduct security testing without our written agreement.
- Scrape, bulk-extract, resell or redistribute protected maps, restriction datasets or other licensed material without the relevant permission.
- Copy, modify, reverse engineer or redistribute our software beyond what your licence or applicable law permits.
Report suspected vulnerabilities privately to info@socialsynergy.io, with enough information for us to investigate and without unnecessarily accessing or disclosing anyone else's data.
7. Plans, fees and payment
Your Order or accepted purchase screen must identify the plan, included features and allowances, price, currency, tax treatment, billing period, payment due dates, minimum term and any renewal arrangements. If these have not been agreed, these terms alone do not authorise a charge.
We use Stripe to process payments. Our Privacy Policy describes the payment information handled in connection with the Services.
Any charges for extra seats, route requests or other usage must be explained before you agree to them. We will not apply a new category of usage charge retrospectively. Where a limit applies, access to the relevant feature may be limited until the allowance renews or you agree to additional capacity.
Automatic renewal applies only where it was clearly disclosed and agreed. You can stop a renewal using any available billing controls or by contacting info@socialsynergy.io before the renewal date. We will confirm receipt; delays in our processing will not invalidate a cancellation received on time. Deleting the app or an individual user account does not necessarily cancel an organisation's subscription.
Unless you expressly agree otherwise, a price increase takes effect only at the next renewal after at least 30 days' notice. You can cancel that renewal without an additional cancellation charge. We will not increase the price of an already paid fixed period without your agreement.
Tell us promptly if you dispute a charge, and give enough detail to investigate it. Undisputed amounts remain payable. A good-faith dispute will not by itself justify suspending unrelated paid Services while we reasonably investigate it.
Refund and cancellation rights under applicable law continue to apply. Any additional contractual refund arrangement must be stated in the Order. There is no blanket “no refunds” rule under these terms.
8. Availability, changes and support
We will provide the Services with reasonable care and skill. Availability depends in part on communications networks, device services and third-party providers. Outages, maintenance, inaccurate positioning and delayed updates can occur. Unless an Order provides a service level, we do not promise uninterrupted availability or a particular support response time.
We may make reasonable changes to maintain security, comply with law or improve the Services. We will give reasonable advance notice of changes that materially reduce a paid feature. Except where an urgent legal or security reason prevents it, we will give at least 30 days' notice.
If a change materially disadvantages you during a prepaid period, you may end the affected Services before the change takes effect and receive a proportionate refund for the unused affected period. We will not use this clause to avoid a commitment in an Order or a legal obligation.
9. Third-party services and intellectual property
We and our licensors retain ownership of the Services, software, branding and other material we provide. While your account is authorised, you may use the Services for the purposes and within the limits of your plan. You may use the public website for ordinary personal or business evaluation.
Mapping, routing, restriction data, app stores and other integrated services may be supplied by third parties. Preserve attribution and copyright notices. If separate third-party terms apply to your use, we will identify and make them available where relevant. This clause does not incorporate unspecified future terms or reduce our responsibility for Services we supply.
Links to external websites are provided for convenience. Those sites are operated independently and have their own terms and privacy practices.
10. Suspension and termination
We may restrict or suspend access to the extent reasonably necessary to address a material breach, serious security risk, unlawful use, legal requirement or overdue undisputed payment. We will normally explain the issue and give a reasonable opportunity to remedy it. Immediate action may be necessary to protect people, information or the Services, or to comply with law. We will explain it as soon as reasonably possible unless legally prevented.
We will keep the scope and duration of a restriction proportionate and restore access when the relevant issue is resolved. Either party may terminate for a material breach that the other party fails to remedy within a reasonable period after written notice, or immediately where the breach cannot reasonably be remedied.
You may end a subscription or stop its renewal under section 7 and the agreed term in your Order. If we discontinue a paid Service for reasons unrelated to your breach, we will give at least 30 days' notice where practicable and refund prepaid fees for the unused discontinued period.
On termination, amounts properly due for Services already supplied remain payable. We will provide a reasonable opportunity to request a copy or export of your Customer Content, subject to security, privacy and legal restrictions. Request an export before deleting the relevant account. Personal information associated with an account is deleted seven days after account deletion, subject to the specific legal retention exception and independent payment-provider obligations described in the Privacy Policy. An export request does not automatically extend that period. Ending a subscription or removing organisation access does not by itself delete an account.
11. Privacy and communications
Our Privacy Policy describes collection, use, sharing, device permissions and privacy requests. We may send account, security, billing and operational communications necessary for the Services. Optional promotional communications are handled separately, with unsubscribe options where required.
You and we must each meet our own privacy and data-handling obligations. Neither these terms nor an organisation's instructions authorise unlawful handling of personal information.
12. Consumer rights and responsibility for loss
Nothing in these terms excludes, restricts or modifies any consumer guarantee, remedy or other right under the Australian Consumer Law or another law that cannot lawfully be excluded, restricted or modified. This protection can apply to some business purchases as well as personal purchases.
Where a guarantee applies and is not met, you may be entitled to remedies such as correction, re-supply, cancellation, a refund or compensation, depending on the circumstances. The routing limitations and third-party provisions above do not remove these rights.
Subject to those rights, each party is responsible for loss to the extent caused by its breach of these terms, negligence or unlawful conduct, as determined under applicable law. Each party must take reasonable steps to reduce loss. Neither party is responsible for the portion of loss caused by the other's conduct.
13. Changes to these terms
We may update these terms for changes in the Services, law or reasonable business needs. We will publish the updated version and notify account holders of material changes, ordinarily at least 30 days before they take effect. We will explain any shorter notice needed for an urgent legal or security change.
Changes do not apply retrospectively. If a proposed change materially disadvantages you, you may end the affected Services before it takes effect without an additional cancellation charge and receive a proportionate refund of prepaid fees for the unused affected period. Where express agreement is required, we will obtain it. New fees and renewals remain subject to section 7.
14. Disputes, governing law and contact
Please first send complaints or disputes to info@socialsynergy.io, explaining the issue and the outcome you seek. We will consider the matter in good faith and aim to respond within 30 days. You remain free to contact a regulator, seek urgent relief or use a court or tribunal with jurisdiction; this process does not suspend a legal time limit.
These terms are governed by the laws of Queensland and applicable Commonwealth laws of Australia. The parties submit to the non-exclusive jurisdiction of the courts of Queensland. This does not remove any mandatory protection or right to bring proceedings in another forum available under applicable law.
If a provision is unenforceable, the remaining provisions continue to the extent they can operate lawfully. Any transfer of a contract must preserve your existing rights and must not materially disadvantage you without your agreement. Provisions concerning accrued payments, intellectual property, authorised retention and disputes continue after termination where necessary to give them effect.
Contact the operator using the details at the beginning of these terms.